Cannot upload files to web site that I paid for

Junior WebHelper Joined: 06 Apr 2002 Posts: 7

I lost access to my web site over two weeks ago. I am using FrontPage 2000 on a paid web site that was supposed to have FrontPage extensions. Everything worked fine until two weeks ago when it went nuts.
I first got a message saying "we80.cnf" when I tried uploading. Then they did something with the site and now I am getting a message that the FrontPage extensions are not installed for this web site.
I tried turning them off and on but this didn't help. I also have a free web site on f2s that I can access with no problems. I tried accessing my paid site FTP but no luck.
A trace route on the web site stalls out at a router (194.106.32.21) with the server noted as down. My web site can still be seen but the hit counter, which was created with FrontPage, is now missing.
They keep telling me that it should work but it doesn't and I am getting pretty upset. I paid almost $100 (U.S.) to register the domain and for the web site. The location is at http://www.carolynsclinic.f2s.com
If anyone has any ideas I would appreciate it. I am already out a lot of money for calling Microsoft for help and two phone calls to the U.K. from Ohio.
Carolyn Ehlen

Posted: Sun Apr 07, 2002 8:11 am (22 years ago)

cehlen wrote:

I also have a free web site on f2s that I can access with no problems.

Hi cehlen, nice to see you poped in here.. Come on guys constructive help please....
You got me confused now

How do you get a FREE site if you are state side. As F2s dumped all the free sites in Feb, afaik the only way to get free space is to either use them dialup access or adsl.. Crying or Very sad

Junior WebHelper Joined: 14 Jan 2002 Posts: 10

Quote:

You got me confused now How do you get a FREE site if you are state side. As F2s dumped all the free sites in Feb, afaik the only way to get free space is to either use them dialup access or adsl..

Or buy web hosting or email (some people are known to have kept their free account just by registering a domain name)

Posted: Sun Apr 07, 2002 10:24 am (22 years ago)

Everyone who gets web hosting/ email from F2S keeps their free space!

Bill

Posted: Sun Apr 07, 2002 12:18 pm (22 years ago)

billdavies wrote:

Everyone who gets web hosting/ email from F2S keeps their free space!

Bill

Ah so you end up with 40 meg then. 20 paid for and 20 free.

Junior WebHelper Joined: 06 Apr 2002 Posts: 7

Yes, it appears that I now have 40 M. I registered my domain name and paid for the first 20 M site and received another one for free. For some reason, I am able to upload to the free site. Go figure.
My paid site still doesn't work. It has now been almost three weeks and I am really bent out of shape. I called London again and talked to Chris who is supposed to be working on this problem. That was last week and still no luck. Error message still says that there are no FrontPage extensions on the site.
Anyone got any ideas? I am ready to tear my hair out and I don't have much left to spare. Surprised

)
Carolyn

Posted: Tue Apr 09, 2002 5:52 pm (22 years ago)

As a stop gap why not upload your site to your Free and working space and then upload via ftp rather then Ms frontpage a redirect page to your non-working space. Not an ideal solution but at least you would have a updated site running.

Junior WebHelper Joined: 06 Apr 2002 Posts: 7

I cannot upload to my paid web site by either FTP or HTTP and therefor cannot install a redirect. I am fast running out of options and it is going on three weeks with no solution.
The fact that my hit counter stopped working indicates that something isn't set up correctly at the site. I don't understand why they can't fix it.
I have not heard anything from f2s since last Friday.
Carolyn

Posted: Wed Apr 10, 2002 5:52 pm (22 years ago)

Which email address are you using, as there is a list of other contact address @ F2s somewhere on this board that may just spark some life into your complaint.

Here they are..

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

<haha>

Posted: Wed Apr 10, 2002 8:51 pm (22 years ago)

Just a thought what version of frontpage are you using ?

Junior WebHelper Joined: 06 Apr 2002 Posts: 7

I am using FrontPage 2000. I saw where f2s was offering web sites with FrontPage 2002 but the extensions should be backwards compatible. I actually sent them an email with information on how to troubleshoot set up problems but have not received a reply to that one.
I got an email yesterday wanting me to delete everything on the site. Since I have not made a back up (the site is very large) I don't want to do that. They should be able to run the extension repair utility without deleting the web contents.
The hit counter stopped working about a week and a half ago. This indicates that there is a configuration problem (CGI is turned off). It is still like that today.
I have emailed Chris and Nick so far. Thanks for the extra email addresses. I will send out some more and see what happens.
Any other ideas would be appreciated.
Carolyn

Junior WebHelper Joined: 06 Apr 2002 Posts: 7

I just wanted to let everyone know that my web site is now working properly.
I have no idea what they did to fix it, but have asked them to let me know in case this happens again.
Carolyn

Posted: Fri Apr 12, 2002 8:03 pm (22 years ago)

Nice one...
F2s do seem to get things done, just they take a long time Sad

.. Guess that coz there isn't many of them there...