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mibtp
Junior WebHelper
Joined: 05 May 2006
Posts: 2
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Posted:
Sat Jan 17, 2009 10:37 pm (15 years, 3 months ago) |
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Hi,
I clicked on the LINK to receive the discount to Template Monster. The item I had in my shopping cart reflected the discount (from $62 to $50). However, when you go to the page for billing where you input your credit card number, it reverts back to the $62 price.
I emailed TM and they were no help - not interested in helping me receive the discount. They only suggested I input the actual code - but there is no code to input.
Any suggestions from forum members on how to make the discounted link work?
Thanks.
Patrice |
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Sun Jan 18, 2009 10:13 am (15 years, 3 months ago) |
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Hi Patrice,
Thanks for reporting this. I will get in touch with TM on our end to try to get this fixed as soon as possible.
Daniel |
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mibtp
Junior WebHelper
Joined: 05 May 2006
Posts: 2
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Posted:
Sun Jan 18, 2009 4:19 pm (15 years, 3 months ago) |
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I ended up buying from another site which had a discount. I've purchased from Template Monster in the past and when emailing them, found them to care less about issues or customers. So I decided to buy elsewhere.
When I emailed them about this issue, explaining in GREAT DETAIL, their response: It cost $62.
There you go. But I am sure other folks would like to use the link in the future.
Take care.
Patrice
Daniel wrote: | Hi Patrice,
Thanks for reporting this. I will get in touch with TM on our end to try to get this fixed as soon as possible.
Daniel |
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Thu Jan 22, 2009 10:44 am (15 years, 3 months ago) |
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TM have told me they are working on fixing this.
However in the meantime I had a closer look, and it appears the $62 price is just a display issue on the checkout page. Indeed, if you choose a payment method (such as Google Checkout), the price you are asked to pay is $50. |
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Thu Jan 22, 2009 5:49 pm (15 years, 2 months ago) |
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This is now fixed. I'm sorry for the trouble. |
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